Effective date: July 2024

At Learn with Lou, we strive to ensure our customers are satisfied with their purchases. Our Refund Policy outlines the terms under which refunds may be granted for our products and services. Please read this policy carefully to understand your rights and obligations.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our online courses and digital products, excluding e-books and guides. If you are not satisfied with your purchase, you may request a full refund within 30 days of the purchase date. To be eligible for a refund, you must have completed no more than 15% of the course content. To request a refund, please contact our customer service team at [email protected] with your purchase details and the reason for your request.

E-Books and Guides

Please note that purchases of e-books and guides are non-refundable. Due to the digital nature of these products, we cannot offer refunds once the product has been accessed or downloaded.

Physical Products

Refunds for physical products are not covered under our 30-day money-back guarantee. However, if you receive a damaged or defective product, please contact us within 7 days of receipt, and we will arrange for a replacement or issue a store credit. We may request a photo of the damage or defect as part of the review process.

Processing Refunds

Refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution's processing times.

Exceptions

We reserve the right to refuse a refund request if it does not comply with our Refund Policy or if we suspect fraudulent or abusive activity.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at: [email protected]